Returns & Exchanges
At Conatural, we strive to ensure your skin receives the best care possible, allowing returns or exchanges within 7 days of delivery for any damaged or incorrect items. We are committed to providing a seamless experience to ensure you are completely satisfied with your organic beauty journey.
Initiate Your Request
Contact our customer care team via email or WhatsApp within 7 days of receiving your order, providing your order number and photos of the products.
Quality Inspection
Once your request is logged, our quality assurance team will review the details to verify the condition of the items and eligibility for return.
Secure Packaging
Pack the unused products in their original packaging to ensure they are protected during transit back to our fulfillment center.
Processing & Resolution
After we receive and inspect the returned items, we will process your exchange or issue a store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing